Frequently Asked Questions
General
What is the Zer0 Her0 Cleaning System?
Zer0 Her0 cleaning system is the first vegan reef-safe all-around cleaning formula made for your home, office, and kitchen. Each cleaning system is made to effectively and efficiently clean specific areas and surfaces with very minimal environmental impact.
Zero Waste, Zero Plastic, Non-Toxic, 100% Recyclable. Proudly Filipino. Ships worldwide.
- Sustainable
- Sulfate-free
- Paraben-free
- Biodegradable
- Vegan
- Phthalate-free
- No hard surfactants
What is it used for?
The All-around cleaner is a powerful natural cleaning solution that effectively dissolves dirt, grime, build up and eliminates bad odors. Works on hard surfaces including ceramic tiles, coated cement and stone, wood, glass, marble, stainless steel, and more. Concentrated solution make up to 3 liters cleaning solution — just add water. Eco-friendly no-rinse, no-streak formula leaves no residue nor stains.
The 3-in-1 Coffee Machine, Coffee Maker, and Bottle Cleaner does more than its name suggests: restores and cleans like new! Dissolves limescale, coffee and tea stains, build up, and eliminates bad odors. Works on all standard coffee machines, coffee makers, water bottles, vacuum flasks, electric kettles, milk frothers, steam wands, and more and is compatible with all single-use coffee and espresso machines, Nespresso, capsule and pod coffee machines, Hydroflask bottles, Kleen Kanteen, and other water bottles.
Is the All-around Natural Cleaner safe to use on all surfaces?
Zer0 Her0 All-around Natural Cleaner is a multi-purpose cleaning solution that can be used on a variety of hard surfaces including ceramic tiles, coated cement and stone, wood, glass, marble, stainless steel, plastic, among others. It is designed to effectively remove dirt, grime, and stains while leaving surfaces sparkling clean and fresh-smelling. Zer0 Her0 All-around Natural Cleaner is safe to use on most surfaces but it is always a good idea to always test first on a small, inconspicuous area first to ensure it does not cause any damage or discoloration. Avoid using on fabrics or untreated/unsealed wooden surfaces.
Is the 3-in-1 Cleaner safe to use on my water bottles? Where else can I use it?
The 3-in-1 cleaner works on all standard coffee machines, coffee makers, water bottles, vacuum flasks, electric kettles, milk frothers, steam wands, washable breast pump parts and attachments, and more and is compatible with all single-use coffee and espresso machines, Nespresso, capsule and pod coffee machines, Hydroflask bottles, Kleen Kanteen, and other insulated flasks. It effectively restores and cleans your machine like new so you can enjoy your drinks better while getting rid of slime, build up, and unpleasant odor. Zer0 Her0 3-in-1 Cleaner is safe to use on most beverage holders or machines but it is always a good idea to always test first on a small, inconspicuous area first or consult your machine's user manual to ensure it does not cause any damage or discoloration. Do not use on parts not intended to be cleaned or be in contact with water or other liquid substances.
How do I use the Zer0 Her0 Cleaning System?
3-in-1 Cleaner
- Drop: Drop the cleaning solution in 350ml water (up to 500ml per 1 piece cleaning solution).
- Dissolve: Let it dissolve. Hot water works best to activate cleaner and release natural cleaning compounds.
- Dazzle: For stained surfaces, leave on for up to 30 minutes. Tougher, older stains and build up may soak for 24 hours or more
Rinse and wash as usual and be dazzled as Zer0 Her0 3-in-1 Coffee Machine, Coffee Maker, and Bottle Cleaner restores it like new! For tougher stains and build up, you may need to scrub the area with a dish scrub brush or dish pad. Not for dishwasher use.
All-around Cleaner
- Drop: Drop the cleaning solution in 450ml water (up to 3000ml). Hot water works best to activate cleaning compounds and release natural essential oils.
- Dissolve: Let the solution dissolve completely. Can be used with mops, spray bottles, spray mops, and more.
- Dazzle: Brush, mop, spray, or wipe as usual and watch your surfaces dazzle with a squeaky clean as it dries. When using with spray bottles, make sure to wipe try to avoid water stains. Tougher dirt and grime may require soaking time up to 30 minutes while older deep-seated stains may require up to 24 hours soaking. For tougher stains, you may need to scrub the area with a scrub brush or abrasive pad.
Where can I reach you for Retail and Partnerships?
You may send us an email at info@zeroheronaturalcleaning.com
Where are you located?
We are located in Quezon City. Zer0 Her0 is proudly 100% Filipino and is a family-owned brand.
Where can I contact you?
You may reach us at info@zeroheronaturalcleaning.com
Safety and Storage
Is the Zer0 Her0 Cleaning System safe for the environment?
Zer0 Her0 Cleaning System are vegan products made with biodegradable ingredients and are free from harsh chemicals and toxins, making it safe for use around people and pets. It is also cruelty-free and not tested on animals.
Unlike other detergents, "natural" cleaning products, and cleaning solutions, Zer0 Her0 does not contain hard surfactants that contaminate bodies of water and soil. Hard surfactants are components used in most cleaning products to separate dirt or oil from the surface. Hard surfactants pose a serious danger to Mother Nature due to its low biodegradability rate which means it can stay in bodies of water and soil for a long time, polluting them, and destroying natural ecosystems.
Zer0 Her0 was created specifically to eliminate the use of harmful chemicals and toxic components in household products. As a nature-loving family-owned brand, we take the preservation and protection of Mother Nature seriously, taking almost half a decade of research, testing, and development to come up with the safest formulation for the Zer0 Hero Cleaning System that is:
- Greywater safe
- Vegan
- Cruelty-free and we will never test on animals
- Reef-friendly
- Does not contain hard surfactants that contaminates bodies of water and soil
- Sustainable
- Sulfate-free
- Paraben-free
- Biodegradable
- Phthalate-free
- Made with 75% less packaging that is 100% recyclable
- Does not contain microplastics which means they do not contribute to the pollution caused by plastic waste
Our sustainable cleaning system is compact and weighs less than 100g to cut down on carbon emissions from shipping and ensure minimal storage space. Our eco-conscious cleaning solutions are developed for modern convenience.
We've dedicated a portion of our sales to preserving our oceans and natural resources by working with LGUs and various organizations.
How do I store them?
Keep away from children and pets. Store in a cool dry place away from direct sunlight. Store opened boxes in airtight containers and discard any unused solution if removed from their individual wrappers. Keep dry.
Do you have a safety guide?
Keep away from children and pets. While our vegan solution does not contain harmful chemicals and toxins, they are:
Not for use on skin. Do not ingest. Avoid direct inhalation. If the product gets into the eyes, rinse thoroughly with clean running water. We recommend wearing gloves when using the product to avoid any possible irritation from any surface contact, as is with any other cleaning procedure. Do not mix with chemicals, solutions, or other cleaning products. If product is accidentally ingested, seek medical treatment immediately.
Shipping and Delivery
Can we pick up at your location?
We're still working on having more locations and retail partners. Hang in there! Meanwhile, you can always order online and we can have them delivered straight to your doorstep.
When will I receive my order?
Express delivery are available for select locations and can be delivered within the day (12:00 pm cut-off) or the next day.
Metro Manila: 3-4 days
Outside Metro Manila: 5-7 days
International: varies
Delivery schedule may vary depending on third-party service provider, weather conditions, and other restrictions.
Where can I find my tracking code?
Tracking codes are included in your order fulfillment confirmation email or sms so make sure you opt-in and select either options when checking out!
Can I order and have it sent as a gift?
We’d be more than happy to prepare your special gift for you! Just make sure to use the recipient's details and delivery address when checking out and indicate on the "Notes"section of the check-out page that the package is a gift.
